Bhuwan Ghimire

About Me

As a results-driven and proactive IT professional with over 3 years of experience, I specialize in IT operations, network administration, and system deployment. I recently graduated with a Bachelor of Information Technology and have a proven ability to enhance operational efficiency, lead projects, and solve complex technical challenges in both fast-paced startups and large enterprise environments. I am passionate about leveraging technology to drive business growth and deliver measurable value.

Technical Skills

Operating Systems

Windows 10/11, macOS

Administration

Active Directory, M365, Google Workspace, MDM

Networking

LAN/WAN, TCP/IP, DNS, DHCP, Security

Support

Troubleshooting, Onboarding, Documentation

Professional Experience

Information Technology Operations Engineer

Deputy | Sydney, NSW

May 2025 – Present

Lead all IT operational functions, providing strategic support for infrastructure planning and execution to support key business objectives.
Manage and optimize the company's network infrastructure, implementing monitoring solutions that have improved stability and performance.
Administer and maintain critical IT systems, including servers, networks, and cloud services, ensuring maximum uptime.
Develop and enforce IT security policies and disaster recovery plans to strengthen the company's security posture.

IT Specialist

SKUTOPIA | Sydney, NSW

May 2024 – May 2025

Managed comprehensive IT support for a dynamic startup, serving as the sole point of contact for all user support, access management, and hardware, printer, and network issues.
Spearheaded key IT projects aligned with business goals, successfully improving operational efficiency and system reliability.
Developed and maintained a comprehensive IT knowledge base and documentation, streamlining processes and reducing recurring support tickets.
Directed the full lifecycle of IT asset management, including procurement, configuration, and maintenance of all hardware and software.

Expert

Apple | Sydney, NSW

July 2022 – June 2024

Championed Apple’s environmental initiatives, leading the team to achieve the highest number of trade-ins for the region quarterly.
Orchestrated team training on product accessibility features, resulting in a 25% increase in customer satisfaction scores (CSAT).
Delivered captivating technical presentations to diverse groups, contributing to a 30% rise in team knowledge and sales proficiency.

Deployment Engineer

Fujitsu | Sydney, NSW

May 2022 – November 2023

Executed seamless deployment of Windows 10 and Microsoft 365 solutions within large-scale enterprise environments.
Provided high-level technical support for deployment projects, efficiently resolving issues to ensure client satisfaction and project timeliness.
Administered and maintained LAN infrastructure, enhancing network reliability and security for client operations.

IT Projects

Small Business Network Overhaul

Upgraded the entire network infrastructure for a local cafe, including new routers, switches, and secure Wi-Fi access points, resulting in a 99% reduction in downtime.

View Project Study →

System Deployment for a Startup

Deployed and configured 20+ laptops and set up the Microsoft 365 environment for a new startup, enabling them to be operational in under one week.

Home Automation & Security

Designed and installed a comprehensive home automation and security system, integrating lighting, climate control, and surveillance cameras into a single, manageable interface.

See the Setup →